Resident FAQs

Pest provides you with an effective, reactive, and targeted approach to pest control in full replacement of traditional preventative programs.

You can contact your Property Management to get the Pest Share flyer if you don’t already have one – it’s full of useful information and instructions that are designed to ensure your Pest Assurance experience is stellar!

For Gillen Property Management, PestShare covers:

• Ants (inside the property only)
• Fleas
• Bed Bugs
• Mice (trapping and baiting only)
• Ticks
• Weevils
• Cockroaches
• Mites

The Pest Share program provides up to four (4) services, with a maximum of three (3) covered pests in a 12-month period; from the first service request. Each service has a 30-day warranty from the completion of the service.

All requests must be submitted online at PestShare.com, this is not a preventative service.

It is important that you include your complete service address (including any unit #), a valid phone number, an email address, and visible pest(s) - this is not a preventative service.

Pest Share will primarily communicate via email; be sure to check your spam folder throughout the process. If the phone number provided in your PestShare.com request for service allows, you may also receive text(s) directing you to your email.

Visit PestShare.com and communicate with us using the chat bug or by sending an email to servicerequests@pestshare.com.

You can place a request for non-covered pests at PestShare.com. Available alternatives will be outlined in the email you receive from Pest Share and may include the option for you to independently contract the Pest Share service provider who will service the pests covered by your Pest Share program. The method and timing of payment for service(s) of the non-covered pest(s) will be communicated with and paid to the service provider directly – not Pest Share. If a follow-up service for the non-covered pest(s) is required, communication will be directly between you and the service provider.

You will receive a quote before services are rendered. The cost of the non-covered pest(t) is determined by the Service provider, a discount is not guaranteed, and the warranty is negotiated directly between you and the service provider. Often services for non-covered pests can be performed on the same day as the covered pest(s), eliminating the initial trip charge.

• There may be instances when you may receive an invoice from the service provider, as their software will automatically generate and forward the bill to the designated contact address. In the event that you have requested a service and have not exceeded the limit of up to four (4) services, with a maximum of three (3) covered pests per service in a 12-month period, you may disregard any bill you receive related to that service. Pest Share will be notified when a service is completed and will handle the payment on your behalf for covered pests.
• You will only be responsible for a bill if you have requested service for a pest that is not covered by your Pest Share package.
• If you have any questions or concerns about the service or the bill you have received, please do not hesitate to contact us at servicerequests@pestshare.com or use our chat feature, Chat Bug, on PestShare.com. We are here to help you resolve any issues and provide you with the best possible service.

We believe in healthy and responsible pet interactions for all residents and want to create a community that welcomes everyone to a pet-responsible environment.

To provide our residents with the most pet-friendly and pet responsible experience, all pets and animals on our property must be documented. Residents and their animals can put other residents—and animals—at risk which creates liability for a pet owner. When residents fill out a digital PetScreening profile they acknowledge their understanding of our pet policies, how to adhere to them and potential penalties.

PetScreening gives you fast and easy access to your pet’s vet records, microchip information and photographs at any time. If your pet or animal should get sick, lost or have an emergency while travelling, you have immediate access to your animal’s records on any
digital device. At work, at home, or away your pet records are always available to you.

PetScreening reviews all assistance animal accommodation requests for residents with disabilities and disability-related needs in accordance with the HUD/FHAct guidelines. The verification process helps ensure each reasonable accommodation request meets the federal HUD guidelines, further supporting a pet-and animal-responsible experience for all residents.

Residents with or without pets and animals acknowledge our pet policies at the time of application. Residents sometimes acquire a pet or
animal after move-in and PetScreening ensures they fully understand the community guidelines, should they desire to obtain a pet or animal at a later date. Sometimes friends or family will ask you to take care of their pet for a day or even for an extended period of time. We consider these unauthorized pets because they are not on the lease.

Unauthorized pets and assistance animals include:

• Short-term pet sitting
• Long-term pet sitting
• Pet Fostering
• Pet/animal Visitation

By acknowledging our pet policies in PetScreening, you will know what is allowed within your lease terms at our community and how to properly report a visiting pet.

Contact the leasing office to learn more about pet and animal policies.

• Pet or animal name, weight, birthday and photos
• Pet or animal documentation such as:
  • Vaccination records
  • Vet contact information
  • Healthcare provider documentation and contact information if creating an assistance animal profile
• Microchip information
• Pet insurance information

• 12 month access to a digital pet profile. Active profile information can be shared with property managers, groomers, pet daycares, pet sitters, hotels, HOAS, campgrounds, veterinarians and more.
• Friendly reminders of expiring animal vaccinations.
• Exclusive discounts and promotional offers on pet and housing related products & services.
• Emergency preparedness through easy mobile access to vet records, microchip info, and photos.
• Access to FidoTabby Alert - the FREE Amber Alert for lost pets. Initiate a lost pet text alert to your nearby network and be alerted when your pet is found.